O2 Network & Signal
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1. Who We Are

This website is operated by maresolve, an independent technical support provider based in the United Kingdom. We are not affiliated with, endorsed by, or connected to O2 (Telefónica UK Limited).

2. Information We Collect

When you use our website or contact us, we may collect the following information:

• Personal Information: Name, email address, phone number, and any other details you provide when contacting us.
• Technical Information: Device type, operating system, browser type, and network-related information relevant to providing support.
• Usage Data: IP address, pages visited, time spent on site, and other analytics data collected via cookies and similar technologies.

3. How We Use Your Information

We use your information to:

• Provide and improve our technical support services
• Respond to your enquiries and support requests
• Process any service payments
• Communicate with you about your support case
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent: When you have given us explicit consent to process your data
• Contract: When processing is necessary to fulfil a contract with you
• Legitimate Interest: When necessary for our legitimate business interests
• Legal Obligation: When required by law

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some functionality of the website.

6. Third-Party Services

We may use third-party services such as analytics tools (e.g., Google Analytics) to help us understand website usage. These services may collect and process data according to their own privacy policies.

7. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers who assist in operating our business
• Payment processors (where applicable)
• Law enforcement or regulatory bodies when required by law

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. You may request deletion of your data at any time by contacting us.

9. Your Rights (GDPR)

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@maresolve.com.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

11. International Transfers

Your data is primarily stored and processed within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Company: maresolve
• Email: info@maresolve.com
• Phone: 0330 059 9711
• Address: United Kingdom

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1. Acceptance of Terms

By accessing this website or using the services provided by maresolve, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. About Our Service

maresolve provides independent technical support services for individuals experiencing issues with the O2 mobile network. We are a paid third-party support service and are NOT affiliated with, authorised by, endorsed by, or connected to O2 (Telefónica UK Limited) or any of its subsidiaries.

The O2 name and related trademarks are the property of Telefónica UK Limited. Any reference to O2 on this website is for identification and reference purposes only.

3. Nature of Service

Our services include but are not limited to:

• Troubleshooting O2 signal and connectivity issues
• Resolving mobile internet and data problems
• APN and network settings configuration
• SIM activation and device setup assistance
• General network-related technical support

We provide guidance and support but cannot guarantee resolution of all issues, particularly those related to O2's network infrastructure, account-level problems, or issues requiring direct intervention by O2.

4. Fees & Payment

maresolve is a paid service. All fees will be clearly communicated to you before any chargeable work begins. By proceeding with our service, you agree to pay the stated fees. Specific pricing is available upon request by calling 0330 059 9711.

5. User Responsibilities

When using our service, you agree to:

• Provide accurate and truthful information about your issue
• Not misrepresent your identity or account details
• Follow the guidance provided by our support team
• Understand that we are an independent service, not O2
• Ensure you have the right to access the device/account in question

6. Limitation of Liability

To the fullest extent permitted by law:

• maresolve shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
• We are not responsible for any actions taken by O2 or any other third party.
• We do not guarantee that all issues can be resolved, as some problems may require direct intervention by O2.
• Our total liability shall not exceed the fees paid by you for the specific service in question.

7. Intellectual Property

All content on this website, including text, design, logos, and graphics, is the property of maresolve or used with permission. The O2 name and logo are trademarks of Telefónica UK Limited and are used for reference purposes only.

8. Refund Policy

If you are unsatisfied with our service, please contact us to discuss your concerns. Refunds are assessed on a case-by-case basis and are at the discretion of maresolve. Please contact us at info@maresolve.com or 0330 059 9711.

9. Service Availability

We strive to provide consistent support availability, but we do not guarantee uninterrupted service. Service hours and availability may vary. Please call to confirm current availability.

10. Termination

We reserve the right to refuse or terminate service at any time if a user violates these terms, engages in abusive behaviour, or for any other reason at our discretion.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Alternative Support Options

You are under no obligation to use our paid service. You may contact O2 directly for support through their official channels at www.o2.co.uk or through their official customer service number.

13. Changes to Terms

We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the revised terms.

14. Contact Us

For questions about these Terms of Service, please contact:

• Company: maresolve
• Email: info@maresolve.com
• Phone: 0330 059 9711
• Address: United Kingdom